All My Children - MESSAGE BOARDS

Hi,
This might be removed, so I apologize in advance if I am causing problems, but today I wrote Soapnet. Here is my email and Soapnet's response. I wonder, do any of these people care about us?
I have deleted my name but I will own up to this note and add it later, if need be. The following is my email to Soapnet:
MESSAGE:
I think that the Real Greenlee ad is disgraceful. ABC and Soapnet
should be ashamed of such a pointedly nasty ad. Sabine Singh finally
made Greenlee her own character and ABC not only fires her but adds
insult to injury with the Real Greenlee ad. Regardless of how people
feel about Sabine Singh, this Real Greenlee ad is vile. ABC owes the
audience and Sabine Singh many apologies. Please read the messages
about this at the AMC message board at www.soaps.com Thank you,

SOAPNET's Reply:

Dear,

Thank you for your letter.

Unfortunately, we are not able to assist viewers with contacting our
advertisers for information they may have seen (or missed) during an
advertisement or with issues that they may have with our advertiser's
products.

- Your friends at SOAPnet


Original Message Follows:

I guess they didn't undertsand the intent of your letter. I too wrote a seething not to ABC but my response(automatic) was they couldn't possibly read all the email that they receive, which leads me to believe my note was thrown in the recyling bin!

Hi,
I promise to stop but I just signed on to Soapnet and at the top of the MESSAGE BOARDS screen is this message:

Think you know all about All My Children's Greenlee Smythe? Take the QUIZ!
Rebecca Budig returns as the REAL Greenlee on Jan. 16, 2008.

I just thought that you might be interested.

ABC does not read most if not any of the email sent. That's why snail mail letters are a must send! Interns DO read the mail, keep track of the overall subject and request, and pass along that information. So the more we write in the better! Go to www.myspace.com/supportsabine for all the addresses you'd need in order to speak your mind. Frons is in charge of SoapNet as well so anything about SoapNet could go to him.

Gracias

Hi,
There is so much that bothers me about all of this. Since I have already made my feelings clear about the ad campaign, I am going to deal with Soapnet's response to my email. If an intern replied to my email, why doesn't the intern know who Greenlee and Sabine Singh are? This is very scary to me. Also, why isn't whoever answered my email aware of the Greenlee Smythe Quiz availble on Soapnet.com? The whole thing strikes me as very sloppy.
I don't go to the Soapnet site very often. I was looking for a way to contact Daniel Coleridge, who, I believe, has responsibility for the Soapnet website. Daniel had always been so supportive when he wrote for TV Guide Soaps online.
I couldn't find him but that is when I did see the Real Greenlee banner on the site. I really hope that Daniel sees what has been posted here and maybe, if we are lucky, he will reply.

My input remains the same ... the bad part of this all is this is their business. Just like our homes and businesses ... if someone came in and told u (third party context) that they don't like the way you are running your home or business ... do they have the right to make you change it?

Hey, I'm not happy about what they did to SS either ... it was very very distasteful to say the least. But ... this is their business and they have the right to practice poor business habits as much as the next person. It's called Freedom and that's what our girls and guys are fighting for overseas.

But you have the right to tell them ... but don't feel slighted if they don't take your request ... they have the right to do that too.

Such is life ... such is freedom!

Nellie-Claire: My guess is you received an "auto response". I used to work for a long distance company and there are ways to set up auto-responses based on certain words that are in an email. That's probably what happened with you. I doubt a real person even read your email. That's why I keep stressing to send letters.

Soapkid you have some very good points about this being ABC's business and how they do things. The thing we need to remember is that WE are ABC's consumers, and the customer is always right. Businesses who forget that, fail. When bad business decisions are made that are not in the interest of the consumer, it's our duty really as people who have an interest in their "product", to point out those errors. Not just to complain, but to make suggestions. We can say we don't like the campaign, and then on the same note tell them what would have been acceptable. In the end it's beneficial to both us and ABC to let them know how we feel.

IMO

IM sooo happy the old greenlee is coming back, YIppyyy

It just seems like an auto response, because it doesn't address that the advertisement was THEIR OWN. It's not like you wrote in about a commercial for pop tarts. You're writing about THEIR commercial. I did email customer service and we had a list of pre-determined responses depending on the subject. So even if someone wanted more information, we would not could not give it to them. I don't think you'll get anywhere through email unfortunately. But let us know if you do! Always looking for ways to reach the right people.